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BWE Creates Live Help

LOS ANGELES, CA – July 23, 2002 - BWE has developed and just released its first version of a live help module that allows site visitors to chat directly with a company’s support personnel. Web site visitors can get answers to their questions fast from a person by initiating a live chat session.

Live help is real-time, text-based messaging between you and visitors to your site. Live help enables customers to get direct answers to questions about your products or Web site in real-time. Live help requires an operator to be available at the merchant's terminal to answer questions. Signing into the live help section of the site administration area activates the merchant operator. The operator is able to have multiple, text-based conversations with anyone that has questions and has requested a live help chat. If there is no live help operator available, the live help will show as closed on the Web site.

BWE was approached by a long-term client to develop this custom application to reduce costs and meet the client’s specific needs. The live help module was created, developed and deployed in under four weeks. It demonstrates BWE’s commitment to quality and short time-to-market for developing custom business software. Paul Bradley, President of BWE, said, "This is where the focus and growth of our company will be."

About BWE, Inc.
Bradley World Enterprises, Inc. (BWE, Inc.), with offices in Los Angeles, CA, and Orange County, CA develops custom, Web-based software for all types of businesses. BWE, Inc. offers a complete line of Web design and hosting services for business clients. Specialties include Web-based application development, sophisticated graphic design, e-commerce and Macromedia Flash.

For more information on BWE, visit the company web site at www.bwe.net or contact us by telephone at 888.366.6500 or via email at info@bwe.net.

For more information please contact Bill Buyok, 323.571.2409.

Date: 07.23.2002

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