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Live Chat Customer Support

BWE's live chat interface allows clients to provide an immediate response to customer queries through their web site. The ability to answer questions in real-time is an important sales and marketing tool.

Live Help - client side

Live Chat Button Visitor Enters Name Visitor Chat Window

BWE developed the customized live chat interface to work seamlessly with existing customer web sites. It consists of real-time text-based messaging between web site visitors and support personnel. The real-time chat environment allows visitors to ask questions and get answers fast. Live Help is a valuable addition to customer support services.

Live Chat - Merchant side

Merchant Login Screen List of Visitors Waiting for Live Chat Merchant Chat Window

The website alerts visitors when a live chat assistant is available. The assistant can maintain multiple text-based conversations, answering questions and requests for information. When an assistant is not available, the web site indicates that live chat assistance is not currently available.

Date: 02.20.2012

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