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Live Help Customer Support

PharmaPack-US saw a need for providing an immediate response to customer queries through their web site. The ability to answer questions in real-time is an important sales and marketing tool.

Live Help - client side

Live Help Button Visitor Enters Name Visitor Chat Window

BWE developed a customized Live Help module to work seamlessly with PharmaPack-US's web site. Live Help consists of text-based messaging between web-site visitors and support personnel. The real-time chat environment allows visitors to ask questions and get answers fast. Live Help is a valuable addition to customer support services.

Live Help - Merchant side

Merchant Login Screen List of Visitors Waiting for Live Help Merchant Chat Window

When the PharmaPack-US operator logs into the web site a tab appears in the header menu alerting visitors to the availability of Live Help chat service. The operator can maintain multiple text-based conversations, answering questions and requests for information. When Live Help is not available, PharmaPack-US chose to have the Live Help tab in the top menu disappear.

PharmaPack-US is an exclusive strategic partnership between Label-Aire and Pharmapack in North America. Label-Aire provides labeling machinery to businesses and is a subsidiary of Impaxx®.

BWE has been providing web design services, PPC ad management services, SEO and hosting for Label-Aire since 2003.

Date: 03.25.2010

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